Terms and conditions of sale

These terms and conditions of sale are entered into by the company Suisen SARL, with a share capital of €50,000, whose registered office is located at 7 rue de Thorigny, 75003 Paris, registered in the Paris Trade and Companies Register under the number Suisen, hereinafter referred to as "Suisen", and which operates the website www.suisen.fr, and by any individual or legal entity wishing to make a purchase via the website www.suisen.fr, hereinafter referred to as "the buyer".

Article 1. Purpose

The present conditions of sale aim to define the contractual relationship between Suisen and the buyer and the conditions applicable to any purchase made through the www.suisen.fr website. The acquisition of a product through this site implies unreserved acceptance by the purchaser of these conditions of sale, which the purchaser acknowledges having read prior to ordering. Prior to any transaction, the buyer declares on the one hand that the purchase of products on the www.suisen.fr website is not directly related to his/her professional activity and is limited to strictly personal use, and on the other hand that he/she has full legal capacity, enabling him/her to commit to the present terms and conditions of sale.

Suisen reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the buyer.

Article 2. Products

The products offered are those shown on the www.suisen.fr website of Suisen SARL, while stocks last. Suisen reserves the right to change the product range at any time. Each product is presented on the website in the form of a description of its main technical characteristics (capacity, use, composition, etc.). The photographs are as accurate as possible, but are not binding on the Vendor. The sale of products presented on the www.suisen.fr website is intended for all buyers residing in France.

Article 3. Rates

The prices appearing on the product sheets of the internet catalog are in Euros (€) and include all taxes (TTC), taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company Suisen reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the purchaser. The prices indicated do not include delivery charges, which are invoiced in addition to the price of the products purchased, depending on the total amount of the order. In metropolitan France, delivery is free of charge for all orders.

Article 4. Order and payment terms

Before placing an order, the buyer must create an account on the www.suisen.fr website. The account creation section can be accessed directly from the side menu bar. Each time the buyer visits the site, if he wishes to order or consult his account (order status, profile, etc.), he must identify himself using this information. Suisen offers the buyer the option of ordering and paying for products in several stages, with 1 payment option:

- Secure payment by credit card (via the STRIPE system): the buyer selects the products he/she wishes to order in the "basket", modifies them if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Next, the shipping costs are calculated and submitted to the buyer, along with the name of the carrier. The buyer then selects the "Payment by credit card" payment method. In the next step, the buyer is asked to check all the information provided, to read and accept the present terms and conditions of sale by ticking the appropriate box, and then to confirm the order by clicking on the "Confirm my order" button. Finally, the buyer enters his or her personal credit card details. If payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable.

In the event of fraudulent use of the card, the purchaser may demand cancellation of the card payment, in which case the sums paid will be credited back or refunded. The cardholder is not liable if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that may have been incurred, the cardholder must contest the debit in writing to his or her bank within 70 days of the transaction, or 120 days if provided for in the contract with the bank. The amounts debited will be reimbursed by the bank within one month of receipt of the cardholder's written objection. The cardholder will not be charged for the return of the sums.

Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of the right to invoke one's own terms and conditions of purchase. All data supplied and the recorded confirmation shall constitute proof of the transaction. If the purchaser has an e-mail address and has entered it on the order form, Suisen will send confirmation of the order by e-mail.

If the purchaser wishes to contact the company .Suisen, he may do so either by post at the following address: Maison Suisen, 7 Rue de Thorigny 75003; or by email at the following address: sandra@suisen.fr or by telephone on 01 57 40 62 44.

Article 5. Reservation of title

Suisen retains full and complete ownership of the products sold until full payment has been received, in principal, costs and taxes included.

Article 6. Withdrawal

In accordance with article L121-20 of the French Consumer Code, the buyer has a period of fourteen working days from delivery of their order to exercise their right of withdrawal and return the product to the seller for exchange or reimbursement without penalty, with the exception of return costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Orders are made by La Poste via COLISSIMO, a delivery service with tracking and delivery without signature. Delivery times are given as an indication only; if they exceed thirty days from the date of order, the sales contract may be cancelled and the purchaser reimbursed. Suisen may provide the buyer with a tracking number by e-mail. The buyer is delivered to his home by his letter carrier. If the purchaser is absent, he/she will receive a delivery notice from the letter carrier, allowing him/her to collect the products ordered from the nearest post office, within a period indicated by the postal services. The risks associated with transport are borne by the purchaser from the moment the items leave Suisen's premises. The purchaser is obliged to check the condition of the packaging and the contents of the goods on delivery, in the presence of the employee of La Poste or the delivery person. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Warranty

All products supplied by Suisen are covered by the legal warranty stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned to the company Suisen, which will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by post to the following address: Maison Suisen, 7 rue de Thorigny 75003 Paris, within thirty days of delivery.

Article 9. Liability

The company Suisen, in the process of distance selling, is only bound by an obligation of means. It may not be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, viruses, disruption of service or other involuntary problems.

Article 10. Intellectual property rights

All elements of the www.suisen.fr website are and remain the exclusive intellectual property of Suisen. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text.

Article 11. Personal data

The company Suisen undertakes to preserve the confidentiality of information provided by the purchaser, which he may be required to transmit for the use of certain services. All information concerning the purchaser is subject to the provisions of law no. 78-17 of 6 January 1978. As such, Internet users have the right to access, modify and delete information concerning them. They may request this at any time by post to the following address: Maison Suisen, 7 Rue de Thorigny, 75003 Paris.

Article 12. Settlement of disputes

These conditions of distance selling are governed by French law. For any dispute or litigation, the competent court will be that of Paris.